Direct Concierge

Discreet Support

Our team is ready to assist with shade matching, application tips, or order logistics. Expect a professional response within twelve hours.

Our Guarantees

The Kera Promise

We design every step of your grooming experience with absolute privacy, exceptional service, and complete confidence in mind.

Silent Shipping

Expert Matching

Absolute Satisfaction

Every order arrives in completely unmarked, discreet packaging. No brand names, logos, or product descriptions appear on the box.

Not sure about your tone? Send us a photo under natural light, and our specialists will recommend the perfect undetectable shade match.

We stand behind our performance. Enjoy hassle-free returns within thirty days if you are not fully satisfied with your density results.

Common Inquiries

Frequently Asked

Find immediate answers regarding application techniques, shade selection, and our secure, private delivery protocols.

How do I choose the correct shade?

Does it resist wind and rain?

We recommend matching the fibers to your root color. If you are between shades, select the darker tone for the most natural-looking depth.

Our premium fibers bond electrostatically to your hair, remaining completely wind-resistant and sweat-proof until your next shampoo wash.

Is the packaging truly unmarked?

Can I use styling products with it?

Yes. Your order ships in a standard, plain cardboard box with a generic return address. There is absolutely no mention of hair fibers or KERA on the exterior.

Apply your usual styling products first, allow your hair to dry completely, then sprinkle and pat the fibers to lock in your final density.